Introduction
The Lean Enterprise Institute ("LEI," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy applies to data collection and usage on tech.lean.org and explains how we collect, use, disclose, and otherwise process your personal information. This policy applies to visitors of our website, users of our services, and individuals who interact with us through contact forms, meeting scheduling, and other channels.
We take data privacy seriously and comply with applicable laws including the GDPR and other privacy regulations. Please read this Privacy Policy carefully to understand our practices regarding your personal information.
Information We Collect
We collect information in two general categories: information you provide to us directly, and information we automatically collect from your use of our website.
Information You Provide
When you interact with us, you may choose to provide personal information such as:
- Contact Information: Your name, email address, phone number, company name, and job title when you submit contact forms or sign up for services
- Meeting Information: Details provided when scheduling a meeting or consultation through our booking system
- Communication Data: Any information you share when communicating with us via email, forms, or other channels
- Survey and Feedback: Information you provide when responding to surveys, questionnaires, or feedback requests
Information We Automatically Collect
When you visit our website, we automatically collect certain information:
- Usage Information: Pages you visit, content you view, searches you perform, and how you interact with our website
- Device and Browser Information: Device type, operating system, browser type, and unique identifiers
- IP Address and Location: Your approximate location based on IP address and GPS data (where applicable)
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies. We use HubSpot's tracking technology which may place cookies on your device to track website behavior and interactions
- Log Data: Access dates, times, and other technical data about your use of the website
How We Use Your Information
We use the information we collect to provide services, improve our website, communicate with you, and comply with legal obligations:
- Provide Services: To respond to your inquiries, process meeting requests, and deliver the services you request
- Communications: To send you service updates, account notifications, and information about LEI services and offerings
- Marketing: To send you promotional messages and information about LEI services that may be of interest (with your consent, and you can opt out anytime)
- Improve Our Website: To analyze usage patterns, conduct research, optimize our website, and enhance your experience
- Customer Service: To provide support and resolve issues or complaints
- Security and Fraud Prevention: To detect and prevent fraud, spam, abuse, and other harmful activity
- Legal Compliance: To comply with applicable laws, respond to legal requests, and enforce our terms of service
Information Sharing
Your data is not sold to third parties. However, we may share your information in the following limited circumstances:
- Service Providers: We share information with service providers who assist us in operating our website and providing services. These include HubSpot (for CRM, email, meeting scheduling, and analytics), payment processors, and other vendors. Service providers are contractually obligated to use your information only to provide services to us and must maintain the confidentiality of your information.
- Legal Requirements: We may disclose your information if required by law, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
- Business Transfers: If LEI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal information
- Public Information: Any information you choose to share publicly on our website (such as in forums or comments) may be visible to others and indexed by search engines
- Aggregated Data: We may share anonymized and aggregated data for research, analytics, and marketing purposes
Data Security
We implement appropriate administrative, technical, and physical security measures to protect your information against unauthorized access, loss, destruction, or alteration. Our security safeguards include:
- Encryption of sensitive data in transit and at rest
- Secure socket layer (SSL/TLS) technology for data transmission
- Access controls and authentication mechanisms
- Regular security assessments and updates
- HubSpot's enterprise-grade security infrastructure
While we use industry-standard security measures, no method of data transmission over the internet is completely secure. If you believe your account credentials have been compromised, please contact us immediately using the information provided in the Contact Us section.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience and analyze website usage. Specifically:
- HubSpot Tracking: We use HubSpot's tracking code which places cookies on your browser to track your interactions with our website, including pages visited, forms submitted, and links clicked. This helps us understand how you use our site and personalize your experience.
- Essential Cookies: These cookies are necessary for website functionality and cannot be disabled
- Analytics Cookies: These help us understand how visitors use our website
- Marketing Cookies: These track your activity to deliver targeted content and advertising
- Web Beacons and Pixels: We may use transparent pixels to track email opens and click-through rates
Most web browsers allow you to control cookies through browser settings. You can choose to disable cookies, but this may affect your ability to use certain features of our website. For more information about HubSpot's use of cookies, please visit HubSpot's Privacy Policy.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request access to personal information we hold about you
- Correction: You can request that we correct inaccurate or incomplete personal information
- Erasure: You may request deletion of your personal information, subject to certain legal exceptions
- Portability: You have the right to receive your personal information in a structured, commonly used format and to have it transferred to another service provider
- Opt-Out: You can opt out of marketing communications and certain data processing activities
- Withdraw Consent: Where you have provided consent for data processing, you can withdraw that consent at any time
- Object to Processing: You can object to certain processing of your data, particularly for direct marketing purposes
To exercise any of these rights, please contact us at webmaster@lean.org. We may ask you to verify your identity before processing your request. Note that some requests may be subject to legal limitations or exceptions.
Third-Party Services and Integrations
Our website uses third-party service providers and integrations. These services may collect and process your information according to their own privacy policies:
- HubSpot: We use HubSpot's Customer Relationship Management (CRM) platform to manage customer interactions, process contact forms, schedule meetings, send emails, and analyze website behavior. HubSpot collects information about your interactions with our website and emails. For details about HubSpot's data practices, see HubSpot's Privacy Policy.
- External Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
When you interact with these third-party services, you may be providing information directly to them, to us, or to both. These third parties have their own privacy policies governing how they collect, use, and share your information.
Changes to This Policy
LEI reserves the right to modify this Privacy Policy at any time. If we make material changes, we will update the "Last Updated" date at the top of this page and provide notice via email or prominently on our website at least 30 days before the changes become effective. Your continued use of our website following the posting of revised Privacy Policy terms means that you accept and agree to the changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any of your privacy rights, please contact us at:
Email: webmaster@lean.org
Mailing Address:
Lean Enterprise Institute, Inc.
Legal Department
867 Boylston St. 5th Floor
Boston, MA 02116
USA
We will respond to your inquiry within 30 days. If you are located in the EU, you also have the right to file a complaint with your local data protection authority.