Key takeaways from our webinar exploring the intersection of lean thinking and AI with Art Smalley and John Shook.
Problem Solving
Art Smalley is one of the first Americans to work inside Toyota Motor Corporation in Japan, where he learned structured problem-solving from mentors who trained directly under Taiichi Ohno -- a lineage that is genuinely rare. He spent the decades since translating that experience into frameworks practitioners could actually use, authoring Four Types of Problems and co-authoring Understanding A3 Thinking, works that earned him two Shingo Publication Awards and lifetime membership in the Shingo Prize Academy. He is now turning his attention to a different kind of reach: embedding those same frameworks into conversational AI, creating tools that put a structured problem-solving coach in the hands of anyone willing to practice. For Art, the goal isn't to automate the thinking -- it's to make the discipline of good thinking more accessible.